General

In these conditions, the Company means Traders Cash and Carry Ltd. Customer means the individual, firm, company or other party with whom the Company contracts. Goods mean the goods, articles and materials, which are to be supplied by the Company pursuant to the contract. Order means a purchase order in respect of the goods issued by the Customer to the Company.

Prices

Unless otherwise provided in the contract, the price of the goods is in £ Sterling and is inclusive of Value Added Tax, which is charged at the applicable rate at the appropriate tax point, at present 17.5%. Where the price has been quoted by the Company for specific order quantities and specific delivery times, the Company reserves the right to vary the price of the Goods should the Customer require different quantities from those stated or require different delivery times.

Payment

The contract price for the goods is payable in full at the time of order. Payments made by credit/debit card via our on-line secure server, or by fax, by post, or by telephone, are subject to validation checks and authorisation by the card issuer. If your payment card refuses to authorise payment to us, we will not be liable for any delivery.

We reserve the right to refuse to execute any order or contract if the arrangements for payment or the customer’s credit are not satisfactory to us.

Orders can also be placed over the telephone. Please call us on 0208 838 0502.

Delivery and Risk

Delivery of the Goods shall be made to the Customer at the place specified in the contract or as subsequently agreed between the parties. Delivery dates are given in good faith and are adhered to as closely as possible.

If the customer wishes to claim that there is any shortage on delivery in respect of goods or materials supplied by us (or that the same has been damaged in transit or that any goods or materials supplied by us are defective or not in accordance with the contract), they shall give notice to us within 3 days after the date of delivery of the same. If the customer fails to give such notice and fails to give us the opportunity to inspect the entire consignment the goods or materials will be deemed to have been delivered in good order and to be in accordance with the contract in all respects.

We aim for Next Day Delivery in the UK for orders placed by 12 noon (weekdays) for items which we hold in stock. Goods will normally be dispatched within 1 to 5 days, subject to stock availability. A delivery charge will be calculated on your order and added to your shopping basket.

Retention of Title

The Goods sold under these Terms and Conditions shall remain the absolute property of the Company, and legal title in the Goods shall remain vested in the Company until payment in full of all amounts invoiced or due to the Company in respect of the Goods has been received. If the Customer shall enter into liquidation, have a winding-up order made against it, have a receiver, and administrator or administrative receiver appointed over its assets, income or any part thereof before the property in the Goods has passed in accordance with the company shall be entitled, immediately after giving notice of its intention to repossess the Goods, to enter upon the premises of the Customer to repossess any Goods to which it has title under this condition. No liquidator, receiver, administrator or administrative receiver of the Customer shall have the authority to sell Goods to which the Company has title without prior written consent of the Company.

Returned Goods

In the unlikely event that you are not completely satisfied with your purchase, we must be notified in writing within five working days after delivery and the goods must be returned within seven days. The goods must be unused and in original packaging in order for you to receive a complete refund or exchange. The Company will not refund return postage or be held responsible for goods which are lost or damaged in the post. You must send us an e-mail or formal letter stating your intention and explain your reason for returning the goods. Your Statutory Rights are not affected. Returns will only be made to the original payment card on receipt of a copy of the original sales receipt.

Statutory Rights

These Terms and Conditions accepted, the Customers Statutory Rights are not affected.

Applicable Laws

The Company only accepts orders and sells its Goods upon and subject to these Terms and Conditions which shall prevail over any terms and conditions of the Customer. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties acknowledge and accept the exclusive jurisdiction of the English Courts.

Privacy Policy

This Privacy Policy describes and explains the practice of information collection via the Traders Cash and Carry Ltd. website. Any information that we collect from you is used to process your order and to help us improve our service to existing and potential customers. If you tell us that you do not want us to use this information as a basis for further contact with you, please send us an e-mail. We do keep track of the domains from which people visit us in order to analyse this data for trends and statistics, then we discard this data.

Personal Information

We are fully committed to protecting your privacy. We will only use the information that you give us lawfully, in accordance with the Data Protection Act 1998.

You will be asked to submit personal information so that we are able to process your order. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold by e-mailing us, and asking us to correct or delete any inaccuracies.

Security

Any information that we hold will be held securely and in accordance with the law and our internal security system. Traders Cash and Carry Ltd., has implemented appropriate measures to protect this web site against the unauthorised use, loss or alteration of information under our control.

If you have any questions about privacy or security, please contact us. We will do our best to help you and to resolve any problem as amicably as possible.