In the unlikely event that you are not completely satisfied with your purchase, we must be notified in writing within five working days after delivery and the goods must be returned within seven days. The goods must be unused and in original packaging in order for you to receive a complete refund or exchange. The Company will not refund return postage or be held responsible for goods which are lost or damaged in the post. You must send us an e-mail or formal letter stating your intention and explain your reason for returning the goods. Your Statutory Rights are not affected. Returns will only be made to the original payment card on receipt of a copy of the original sales receipt.